1 Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy here. TJM Enterprises is not obliged to agree to any return unless all such instructions are followed to TJM Enterprise’s satisfaction. Should TJM Enterprises agree to the return, TJM Enterprises will deliver the replacement Product to your specified address.
2 Permitted returns: Subject to Clause 1, within 7 days from the date of delivery of the Product, you may return a Product when you:
2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;
2.2 receive a faulty or damaged Product;
2.3 receive a product that is not as advertised on the platform;
2.4 wrong item is delivered;
2.5 receive a product that has missing parts/items; or
2.6 receive a product that does not fit (for fashion items).
3 Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products under Clause 2, a Customer may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request to TJM Enterprises and the Customer may not later elect for a return under Clause 2. Where the Products have not been repaired or replaced within a reasonable time, TJM Enterprises may, at its sole discretion, grant to the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 per cent. (15%) of the price of the affected Products. Upon repair, replacement or price reduction being made as aforesaid, the Customer shall have no further claim against TJM Enterprises.
4 Replacement Products: When TJM Enterprises has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become TJM Enterprise’s property and upon request such Products or parts thereof should be shipped back to TJM Enterprises.
5 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when TJM Enterprises (via TJM Enterprises or TJM Enterprise’s agents) has tendered delivery of the Products.
Interpretation: In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under Clause TJM Enterprises will safely keep the item for a period of fifteen (15) days, reckoned from the date TJM Enterprises receives the product from customer. After the lapse of such period, the product or item is deemed abandoned by customer, and TJM Enterprises or TJM Enterprises may dispose of the product or item. Notwithstanding the foregoing, TJM Enterprises will use its best efforts to return the product to the Customer within the time frame provided.
6 Risk and property of the Goods
6.1 Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery or if the Customer wrongfully fails to take delivery of the Goods, the time when TJM Enterprises has tendered delivery of the Goods.
6.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Customer until TJM Enterprises has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by TJM Enterprises to the Customer for which payment is then due.
6.3 Until such time as the property in the Goods passes to the Customer, the Customer shall hold the Goods as TJM Enterprise’s fiduciary agent and bailee and shall keep the Goods separate from those of the Customer.
6.4 The Customer agrees with TJM Enterprises that the Customer shall immediately notify TJM Enterprises of any matter from time to time affecting TJM Enterprise’s title to the Goods and the Customer shall provide TJM Enterprises with any in-formation relating to the Goods as TJM Enterprises may require from time to time.
6.5 Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold) TJM Enterprises shall be entitled at any time to demand the Customer to deliver up the Goods to TJM Enterprises and in the event of non-compliance TJM Enterprises reserves it’s right to take legal action against the Customer for the delivery up the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Customer.
6.6 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of TJM Enterprises but if the Customer does so all moneys owing by the Customer to TJM Enterprises shall (without prejudice to any other right or remedy of TJM Enterprises) forthwith become due and payable.
6.7 If the provisions in this Condition 6 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Customer shall take all steps necessary to give effect to the same.
6.8 The Customer shall indemnify TJM Enterprises, all of its respective officers, employees, directors, agents and contractors against all loss damages costs expenses and legal fees incurred by the Customer in connection with the assertion and enforcement of TJM Enterprise’s rights under this condition.